Terms of Service

1. Acceptance of Terms

By accessing or using ComplyHat (the “Service”), provided by ComplyHat AI (“ComplyHat”, “we”, “us”), you (“Customer”, “you”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

2. Scope of Service

ComplyHat is software that renders structured compliance documents (model cards, technical files, validation reports) from customer-supplied model metadata against publicly available regulatory text. The Service performs deterministic computation and document rendering. The Service does not perform legal interpretation, regulatory analysis, or any function reserved to qualified legal counsel.

3. No Warranty of Regulatory Currency

ComplyHat does not warrant that templates reflect current regulatory requirements at any given time. ComplyHat may, in its sole discretion, update templates following regulatory amendments, but makes no commitment to any specific update timeline and no commitment to update templates at all. ComplyHat does not provide any service-level agreement regarding template currency, update frequency, or regulatory completeness.

Every output is version-stamped against the framework release it was authored against (for example, eu_ai_act@2024-08-01). Customer is solely responsible for verifying that the stamped framework version remains current at the time of regulator submission.

4. No Legal Advice

ComplyHat is software, not a law firm. Templates reflect ComplyHat’s interpretation of publicly available regulatory text and are provided as reasonable defaults. They do not constitute legal advice, do not create an attorney-client relationship, and do not substitute for the professional judgment of qualified counsel licensed in the relevant jurisdiction.

Customer must engage qualified counsel for legal interpretation of regulatory obligations and for review of all generated documents prior to use.

5. Customer Responsibilities

Customer is solely responsible for:

• Verifying the currency of any framework version against the regulator’s currently published text;
• Engaging qualified counsel to interpret regulatory obligations as they apply to Customer’s specific circumstances;
• Reviewing every generated document for accuracy, completeness, and current applicability before submission to any regulator, court, or third party;
• Maintaining accurate model metadata, training-data summaries, applicable-regulation tags, and any other inputs supplied to the Service;
• All decisions, submissions, regulatory outcomes, fines, penalties, and consequences arising from Customer’s use of generated documents.

6. Payment, Billing, and Refunds

Paid plans are billed monthly in advance via Stripe. By subscribing, Customer authorizes ComplyHat to charge the payment method on file each billing period until the subscription is cancelled.

All fees are non-refundable. ComplyHat does not provide refunds or credits for partial billing periods, unused capacity, downgrades, cancellations mid-cycle, or service interruptions, other than as required by applicable law. Customer may cancel at any time; cancellation takes effect at the end of the current billing period, after which no further charges will be made.

Paid plans may include a free trial period as described on the pricing page. At the end of the trial the subscription converts to paid at the then-current rate unless cancelled before the trial ends.

7. Limitation of Liability

To the maximum extent permitted by applicable law, ComplyHat’s total cumulative liability arising out of or related to the Service shall not exceed the fees paid by Customer to ComplyHat in the twelve (12) months preceding the event giving rise to the claim.

ComplyHat shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost data, regulatory fines, regulatory penalties, enforcement actions, or business interruption, even if advised of the possibility of such damages.

8. Indemnification

Customer shall indemnify, defend, and hold harmless ComplyHat and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Customer’s use of the Service; (b) Customer’s submission of generated documents to any regulator, court, or third party; (c) Customer’s breach of these Terms; (d) Customer’s violation of any law or any third-party right.

9. Modifications to Terms

ComplyHat may modify these Terms at any time. Material changes will be posted on this page with an updated “Last updated” date and, where reasonable, communicated via email at least thirty (30) days prior to taking effect. Continued use of the Service after the effective date constitutes acceptance of the modified Terms.

10. Contact

Questions regarding these Terms may be sent to john@complyhat.ai.